Pixie Pals Privacy

Pixie Pals Privacy Policy

Effective date: September 29, 2026

This privacy policy explains what information the Pixie Pals mobile app and its companion website collect, how we use it, and the choices you have. Pixie Pals is published by Pixie Vacations, a family-owned travel agency.

If you have any questions about this policy, contact us at steve@pixievacations.com.

1. Who we are

2. What Pixie Pals does (in plain English)

Pixie Pals is a free travel game with two parts. Duck Hunt lets cruise passengers hide real rubber ducks on their ship, log where they hid them, and hunt the ducks other passengers hid, with leaderboards for each sailing. Pixie Pals is a collecting game where you find, hide, and collect cardboard creatures called Pals during your real-world travels — at home, at parks, on cruise ships, and at vacation destinations. The map shows you where Pals are nearby, and as you walk to them you can claim them and earn Pixie Dust points.

3. Information we collect

Information you give us directly

  • Display name you choose for your traveler profile (defaults to a generated name like “Traveler-4925” — you can change it in Settings). Other players on your sailing see this name next to your ducks, finds, and leaderboard place, so keep it family-friendly.
  • Custom Pal names and short descriptions you write when you create your own Pals.
  • Duck details and photos (Duck Hunt). When you hide or find a real duck you can add its name, deck, area of the ship, a hint, and an optional photo of the spot. These are shown to other players on the same ship and sailing date so they can find the duck. Please photograph spots, not people. Duck photos are removed after the cruise ends.
  • Optional referral code when you accept an invite from a friend.
  • Email address (optional). Accounts are anonymous by default. In Duck Hunt you can add an email to be eligible for the Top Hider prize and to keep your ducks if you switch phones. We use it only to contact a prize winner and to sign you in. We never sell it or use it for marketing without asking.

Information collected automatically

  • Approximate or precise location (GPS) while you have the app open, so the map can show Pals near you and let you claim Pals when you’re close enough. We do not track your location in the background and we do not save your historical location trail.
  • Device identifier (an anonymous ID generated by our cloud service, Supabase) so your Pals, Pixie Dust, streaks, and progress can sync between your devices.
  • Game progress — which Pals you’ve caught, which ones you’ve hidden, your Pixie Dust balance, your daily streak, and similar gameplay data.
  • Local weather conditions at your current location so we can show appropriate seasonal Pals.
  • Basic device information (operating system version, screen size, language) so the app displays correctly on your phone.
  • Crash and error logs if the app misbehaves, so we can fix bugs.

Information we do NOT collect

  • We do not access your photo library or camera roll. Only a single photo you choose to attach to a duck is uploaded.
  • We do not share your precise GPS location with other players. Duck locations are described by deck and area of the ship, not GPS.
  • We do not collect your microphone audio.
  • We do not collect your contacts or phone book.
  • We do not collect your browsing history outside of Pixie Pals.
  • We do not sell your information.

4. How we use information

  • To run the game (show Pals near you, save your progress, sync between devices)
  • To verify referral codes and award rewards
  • To prevent abuse (for example, blocking a referral link being used thousands of times)
  • To respond to your support emails
  • To improve the app (anonymous, aggregated usage trends)

5. Third-party services we use

Pixie Pals is built on a small set of trusted third-party services. Each handles a piece of the puzzle:

  • Supabase — stores your game progress and synchronizes it between your devices — privacy policy
  • Mapbox — renders the in-game map (when available) — privacy policy
  • OpenStreetMap — renders the map as a free fallback — attribution & policy
  • Open-Meteo — provides current weather at your location — terms
  • Apple App Store / Google Play — distribute the app and process any future in-app purchases — subject to Apple’s and Google’s own privacy policies

We do not use third-party advertising networks, social media trackers, or analytics services that build a profile of you across other apps.

6. Children’s privacy

Pixie Pals is family-friendly and we welcome parents and kids playing together. We do not knowingly collect personal information from children under 13 in violation of applicable law. If you are a parent and believe your child has provided us with information you would like deleted, email steve@pixievacations.com and we will remove it promptly. In Duck Hunt the app asks players under 13 to have a parent with them, and the photo, email, and prize features are optional.

7. Data retention and deletion

We keep your game data for as long as your account is active. You can request deletion of your data at any time:

  • Email steve@pixievacations.com from the email you added in the app (or include your traveler name) and we will delete your account, ducks, photos, and email within 30 days.
  • You can delete a duck you hid, including its photo, in the app at any time.
  • If you never added an email, deleting the app from your device stops new data from being collected. Email us to remove cloud data tied to your anonymous ID.

8. Your rights

Depending on where you live (e.g., the EU, UK, California), you may have rights to:

  • Access the personal data we hold about you
  • Correct inaccurate data
  • Request deletion of your data
  • Object to or restrict certain uses
  • Receive your data in a portable format

To exercise any of these rights, email steve@pixievacations.com.

9. Security

We use standard security practices including encrypted connections (HTTPS/TLS) for all communication between the app and our servers, and we rely on Supabase’s row-level-security policies to ensure each user can only access their own data. No system is perfectly secure, but we work hard to protect what we collect.

10. International users

Our cloud servers are located in the United States. By using Pixie Pals, you understand that your information may be transferred to and processed in the United States, where data protection laws may differ from your home country.

11. Changes to this policy

If we make material changes to this policy, we will update the Effective date at the top and, if appropriate, notify you in the app. Continued use of Pixie Pals after a change means you accept the updated policy.

12. Contact us

Questions, corrections, or deletion requests:

Steven Griswold
Pixie Vacations
steve@pixievacations.com