Pixie Vacations Guest Reviews and Testimonials
Overall Rating / 1856 Total 1st-Party Reviews
The experience and customer service we received from Lauren at Pixie Vacations was absolutely 2000% beyond our expectations. We were scheduled to go to Mexico in March 2020 right when the Covid-19 Stay at Home orders were being discussed but not yet implemented. As my wife said, " I've never had someone work so hard to lose a commission." AND THIS IS AN ABSOLUTE COMPLIMENT! Lauren kept us informed up to the minute as to the status of our trip. We were scheduled to fly out at 7 AM on Monday, and finally canceled our trip at 11 PM Sunday night after, at that time, (11PM ON SUNDAY!) Lauren contacted us and virtually begged us not to go due to the uncertain conditions. We are not long term clients of Lauren, this was our first booking with her, but I guarantee it will not be our last! Laurens business model of absolute care for the customer is so refreshing in todays world! We have had numerous agents in our travels but Lauren is the best - HANDS DOWN! Thank you Lauren, and thank you Pixie Vacations for having such a quality Agent!
I enjoyed that Stephanie had options and recommendations throughout the whole process. The resources about restaurants and fastpasses was really useful and I am starting to look at them anew having finished my first trip (a bit earlier than scheduled) for when I can plan a new visit to also finish the things I had missed. The whole time before my trip communication was frequent and timely, and while on my trip I was also able to be in constant communication as issues of varied sizes arose as well.
Pixie Guest Stories
Our agent was a life-saver! We had heard overwhelming stories from many others about all the planning and research that is necessary for a Disney vacation. We, honestly, didn’t know where to start, and then Pixie came into our lives. She answered endless lists of questions, booked our entire itinerary and gave us key insights for a successful trip.
We couldn’t have had the memorable trip to Orlando last week without her!
I just want to say thank you for all your help planning what was the most amazing vacation I could ever imagine. We had so much fun and are ready to start planning again for next year. Next year will be bigger and better.
From our hearts to yours thank you.
Our Pixie helped plan and organize my family trip to Disney. She kept in mind that I had 3 young children. One, in which, has severe allergies. She made sure all of his needs were addressed and cared for. Furthermore, she did all of the reservations for meals and guided me to make the most of my time with park hours. I had been to Disney before and thought in the past that there was a lot of preparation needed for the trip. This time, however, it was a breeze. That is because Pixie Vacations did all of the work. She was very professional and helpful. When we were leaving for our trip, the weather was a concern. Our agent helped guide us to make sure we were able to depart to Florida.
Thanks for a wonderful trip.
I consider myself a major Disney Junkie and have always booked my own trips because “who knew more than me?” well I was reluctant to use a Travel Agent at first but thought I would give it a try and it was honestly one of the best decisions I have ever made. My agent was always there, just an email or call away, made all my dining reservations as well as BBB and Harmony Barbershop and got them all exactly when I wanted them & created a chart to show me my daily plans. I loved working with her and definitely planned on working with her again but then something happened that made her INCREDIBLE to me and she made me a lifetime customer!
When we checked in, our rooms were not ready so we had to wait a while. When we checked in, they told us the reason the rooms were not done was because they were waiting on adjoining rooms (my sister and I travel together and MUST have adjoining rooms) so that was no problem. Finally at check in time, they directed us to 2 rooms that were not adjoining. When I called the front desk they do me they were “completely full” and there was nothing we could do except for stay in this room tonight and move tomorrow. Well this sent my husband into a “major bad mood” he didn’t want to have to try to settle in just to have to repack up in the morning and it was causing me a great deal of grief and not a magical way to start my vacation.
I decided to message my pixie agent and within 20 minutes she had us set-up in adjoining rooms and someone was on their way to get our luggage! I couldn’t believe it – she made the grumpiness go away and all was right in the world – we were able to go settle in our room and stay put! This made my day and sealed the deal that my Pixie will be my travel agent for LIFE!!
Thanks for a wonderful trip.
Our pixie quickly became a household name for us whenever we discussed Disney. Even my husband became excited about the trip and would say, “Ask Our Pixie about —-“. I would ask her and it would happen! From the moment she gave us a no-pressure hassle-free quote, to the second we booked, to the planning leading up to our trip, to our time in Disney- she became part of our vacation.
She made sure that we did just the right things for our family and at our own pace. I am very grateful that she was incredibly compassionate towards some special health needs we had on our trip, as well as traveling with a toddler. Her confidence, inviting demeanor, knowledge of Disney, and approachability made our trip worry-free. She even sent us gifts ahead of time, covered the fare for a van to ensure we made a dining reservation, and had gifts waiting at our hotel! We have been back for one week and I have already recommended her and Pixie Vacations to many people. Thank you for a magical vacation!
From the first phone call, our agent at Pixie Vacations was there for us. We made our own plane reservations, but she offered to do it for me. She did our online check-in which was just great. Everything was ready for us when we arrived at the Wilderness Lodge. She arranged for our pickup at the airport and our ride at the end of our stay. EVERYTHING WAS PICTURE-PERFECT!
The suggestions she made of things to see (go early on the Safari, the animals are more active early in the day!) and do, places to eat, were great.
COULD NOT HAVE GONE ANY SMOOTHER!!
FOUR Time Award Winner
Travel Weekly Magazine